CQC Report

Our last CQC Inspection was carried out on 26th and 27th August 2015.

We were rated GOOD in all areas for safe, effective, caring, responsive and well-led.

You can view the complete report here.

The CQC summary is also shown below:

"Crossroads Care Ribble Valley provides care and support for carers and the people they care for in the Ribble Valley area. The aim of the service is to provide practical support to enable carers to have a break from their caring responsibilities. The range of services provided includes, personal care, children’s activities, domestic help and shopping and support within the community. The agency's office is located on the outskirts of Clitheroe. At the time of the inspection the service was providing support to 55 people.

At the previous inspection on 17 October 2013 we found the service was meeting all the standards assessed.

The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The people we spoke with indicated they experienced good care and support from the service. One person told us, “I have been really pleased with the service” another said, “They are an excellent care service.”

People using the service had no concerns about the way they were supported. We found arrangements were in place to help keep people safe. Risks to people’s well-being were being assessed and managed.

Satisfactory processes were in place for people to receive safe support with their medicines and additional safeguards were being introduced.

Staff were aware of the signs and indicators of abuse and they knew what to do if they had any concerns. Staff said they had received training on safeguarding and protection.

Arrangements were in place to maintain staffing levels to make sure people received their agreed care and support. There were systems in place to ensure all staff received initial training, ongoing development, supervision and support.

People made positive comments about the staff team including their friendly approach, listening skills and respectful manners. Staff expressed a practical awareness of responding to people as individuals and promoting their rights, privacy and choices.

People told us they had agreed to the support and care provided by the service. We found records were kept of people’s consent /agreement to their care and support package. Arrangements were in place to gather information on people’s backgrounds, their needs and abilities, before they used the service. People were aware of their care plans and said they had been fully involved with them and the ongoing reviews.

Processes were in place to monitor and respond to people’s health care needs. All the staff we spoke with described the action they would take if someone was not well, or if they needed medical attention.

Where appropriate people were supported with eating and drinking. They were supported to engage in activities within the local community and pursue their interests in response to their agreed package of care.

There was a guide for people who used the service. This provided information on the service’s visions and values, key contact details and the terms and conditions of service. Also included were the details of health and social care organisations who could be contacted for support.

There were effective complaints processes in place. There was a formal system to manage, investigate and respond to people’s complaints and concerns.

We found there were management and leadership arrangements in place to promote an efficient day to day running of the service. There were processes to monitor and develop the services provided, in consultation with the people who used them."

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