Telephone
01200 422 104
Welcome to
Ribble Valley Crossroads Care
Our People
We are proud of our team; they are what makes Crossroads special.
Our team stay with us, indeed our longest members have been with us 19 and 17 years respectively!
PROVIDING SPECIALIST SUPPORT TO CARERS IN THEIR OWN HOMES, GIVING CARERS TIME FOR THEMSELVES FOR OVER 30 YEARS
When we recruit new staff we are looking for people whose values match ours – although skills are a bonus, we can teach skills. What can’t be taught is values.
For this reason, we are very selective and will interview thoroughly to ensure new members to the team will deliver the care, compassion, dignity and respect that all our clients deserve. We invite clients to join us on our interview panel. Please get in touch if you would be interested in being part of our interview panel.
Meet the Ribble Valley Crossroads Care Team
Our organisation is governed by a board of volunteer trustees and operationally by our manager Jaime Murphy.
Jaime Murphy(Registered Manager)
Jaime is an experienced social care leader, bringing a wealth of business development skills to grow our charity and meet future care needs, as well as embedding our values throughout our organisation overseeing everything on a day to day basis. She is also a compassionate listener, able to empathise with people’s difficult times and enable support to help meet these unmet needs.
Grace Hore (Finance Manager)
Grace’s Scottish brogue will be instantly recognisable on the phone. Grace has dedicated two decades working tirelessly for Crossroads and is a fountain of knowledge on clients, care workers, supporters and projects throughout our history. With today’s challenges in social care funding, Grace keeps a close eye on our finances, ensuring we continue to be able to support hundreds of people in need across the Ribble Valley. For carers and clients who are unsure about Rolling Respite, Free funding and costs of care then Grace is a great resource of support.
Julie Ellis (Rota Coordinator)
Julie brings the needs of clients and Carer Support Workers together, ensuring that there is continuity of care. Julie will move heaven and earth to help our clients in need and is great at problem-solving tricky diary planning! Julie is a great listener and can guide telephone conversations from stressed families and people needing urgent assistance, into real support, plan and action giving reassurance and confidence. Julie coordinates all the assessments and home visits with our Senior Practitioners and Manager ensuring we always deliver on our promises.
When a client needs a rapid service start, Julie will pull out all the stops. Julie also supports our Manager in her role.
Chloe Colledge (Admin Assistant)
Chloe is an experienced administrator that has worked in Care for several years in different areas. Chloe has also worked as a Care Support Worker in the community and carried out lots of training to develop her skills. She is friendly, caring and willing to help in any way she can.
Pam Highton, Sheila Jackson(Senior Care Practitioners)
Our experienced care practitioners are at the forefront of delivering care themselves as well as carrying out client assessments, reviews, observations, liaising with Occupational Therapy and more. They play a core role in our Care Team and are a source of much knowledge and advice.
Senior Carer Support Workers and Carer Support Workers
Our Carer Support Workers truly want to care and they tend to stay with us for a long time! Our longest serving Carer Support Workers has been with us 17 years. When new staff come for an interview, most often it is because they’ve spoken to a team member whose told them we are a good employer, look after their staff and believe in real care for the clients we support.
Our Carer Support Workers all have continuous training and development, with dementia and end of life care key to their specialities.
TESTIMONIALS
A small selection of comments from the people we support
“
Our dad recently passed away, and we were so grateful for the support we received from Crossroads. The two sisters who visited were like bright lights every time they entered. They lit up our home. We don’t know what we would have done without you.
“
Client, Dec 2016
“
In our time of darkness, you brought and hope into our home.
“
Client, Dec 2017
“
You were marvellous.
You were so good at helping me to regain my independence after my fall and stay in hospital
“
Client, Jan 2017
“
I was worried about having care, after so many bad experiences with other care companies.
However, you’ve proved all my fears wrong. I can’t say enough about how relieved and pleased I am.
“
Client, Feb 2017
“All your team are excellent, so caring.“
Client, Feb 2017
“
I’m not worried when you send a new member of staff. If she works for Crossroads, then that’s all I need to know. My GP says I need to keep up my activities and if it wasn’t for your team, I wouldn’t be able to do that. It really makes a massive difference and I don’t know what I’d do without you.
“
Client, Jan 2017
“
I don’t know where you find your staff from. All of them, every single one, are amazing. So caring. Simply brilliant. We can’t say enough good things about the girls.
“
Client, Feb 2017
“
You make the undignified, dignified.
“
Client, Feb 2017
“
We regard you all as extended family
“
Client, Feb 2017
“
I was worried about having care, after so many bad experiences with other care companies.
However, you’ve proved all my fears wrong.
I can’t say enough about how relieved and pleased I am.
“
Client, Feb 2017
“
I know that you never promise to deliver something you can’t deliver.
“
Partner Organisation
“
I know that you never promise to deliver something you can’t deliver.
“
Partner Organisation
“
The Manager and the Care Workers are to be commended for their response to this safeguarding issue. It is to Crossroad’s credit that this had been dealt with sensitively whilst supporting the people involved and yet treating the concerns seriously and following through the correct safeguarding procedure.
Your actions have ensured that a vulnerable adult has been protected from abuse, albeit this occurring without Malice, this was still a substantiated Safeguarding behaviour.
It is to your credit that everyone involved has paid compliments to your carer workers and management in the way they have been cared for and in the manner that this safeguarding issue has been raised and dealt with in a supportive caring manner.
“
LCC Adult Safeguarding Team May 2017
“
We would like to thank you all for the level of support and care you gave to us both. Many thanks to you all.
“
Client May 2017
Ribble Valley Crossroads Care
Ribble Valley Crossroads Care is very special due to our people and the core values that are shown throughout our organisation.
We have excellent partnership relationships with social workers, district nurses, GPs, OTs, NHS Falls Team and many other professionals.
Our team actively worked together to establish the key values that are reflected through our work, attitudes and behaviours.
These are:
Compassion
Quality
Skill
Trust
Respect
Innovation
Find out if we can help you and your family
CALL OUR CARE TEAM ON !
01200 422 104
How can we help you?
Social Support
Including companionship, socialisation, activities
Personal Care
Assistance with things such as bathing, dressing, medication etc.
Dementia Care
Both individual and community support.
“Care is a state in which something does matter; it is the source of human tenderness.”
What our customers say
So caring. Simply brilliant
I don’t know where you find your staff from.
All of them, every single one, are amazing.
So caring. Simply brilliant. We can’t say enough good things about the girls.
What makes Crossroads Care so great
We are incredibly bespoke and will tailor to meet your needs. If you are not sure we can help, please give us a call and we will do our very best!
You can read more about our different services here.
Personal care – bathing, dressing, medication etc.
Social Support – companionship, socialisation, activities
End of Life – walking with you to provide dignified care
Dementia care and respite – individual and community support
Learning disabilities – enabling individuals to reach their own aspirations and life outcomes
Family support – for times when a family needs that extra pair of hands or guidance whether that’s running a household, practical parenting support or developing resilience and sustainable family relationships
Home Help Support – when you need a little extra support around the home
01200 422 104
Get in touch with us today!
Our support can range from helping someone to get up, washed, dressed and make breakfast, to helping with medication, providing companionship, accompanying on outings, overnight care, rehabilitation and lots more.
