Telephone
01200 422 104
Welcome to
Ribble Valley Crossroads Care
Our Values
Ribble Valley Crossroads Care is very special due to our people and the core values that are shown throughout our organisation.
PROVIDING SPECIALIST SUPPORT TO CARERS IN THEIR OWN HOMES, GIVING CARERS TIME FOR THEMSELVES FOR OVER 30 YEARS
We have excellent partnership relationships with social workers, district nurses, GPs, OTs, NHS Falls Team and many other professionals.
This year our team actively worked together to establish the key values that are reflected through our work, attitudes and behaviours. These are:
Compassion
We care deeply and empathise with those we support
Quality
Throughout all our work, we strive for high quality and professionalism. We have made the Social Care Commitment, work closely with Skills for Care and all employees have individual learning and development plans to ensure quality is maintained. Regular observations and supervisions also ensure that quality in monitored.
Skill
Our people are trained, equipped and supported for life’s difficult situations, supporting loved ones with dementia, to supporting young families with challenging lives, to being there at the end of life.
We have over 25 training sessions that all staff undertake, the majority of which are face to face workshops which ensures maximum learning, peer sharing, individual tailored training and end assessments to demonstrate knowledge.
All practical competencies are assessed in the field on a regular basis.
Trust
We are privileged to share people’s lives and confidences; with this, comes trust, reliability and confidentiality. Our staff work hard to ensure that they are true to their promises and we follow the Duty of Candour should something not be possible or go as planned. Honesty is key to maintaining trust.
Respect
Respect and dignity are essential and are at the heart of our care. One of our training sessions covers Dignity in Care and employees are given the opportunity to become Dignity Champions. We currently have 10 dignity champions.
Innovation
Care services are changing. Demography, personalisation and funding issues have all come together to transform social care.
Within this transformation, there is a need to understand the underlying reasons for change and to respond to them in positive, creative and dynamic ways.
This means new projects are continuously being developed in response to changing needs. We are also monitoring and pro-actively improving our IT systems using innovative methods.
The Social Care Commitment
We are also signed up to This Social Care Commitment. This is the sector’s promise to provide people who need care and support with high-quality services.
By signing up to the commitment we are pledging to continually strive to deliver high-quality care, ensuring the public can have confidence in the care and support we offer.
Find out more about Our Services.
TESTIMONIALS
A small selection of comments from the people we support
“
Our dad recently passed away, and we were so grateful for the support we received from Crossroads. The two sisters who visited were like bright lights every time they entered. They lit up our home. We don’t know what we would have done without you.
“
Client, Dec 2016
“
In our time of darkness, you brought and hope into our home.
“
Client, Dec 2017
“
You were marvellous.
You were so good at helping me to regain my independence after my fall and stay in hospital
“
Client, Jan 2017
“
I was worried about having care, after so many bad experiences with other care companies.
However, you’ve proved all my fears wrong. I can’t say enough about how relieved and pleased I am.
“
Client, Feb 2017
“All your team are excellent, so caring.“
Client, Feb 2017
“
I’m not worried when you send a new member of staff. If she works for Crossroads, then that’s all I need to know. My GP says I need to keep up my activities and if it wasn’t for your team, I wouldn’t be able to do that. It really makes a massive difference and I don’t know what I’d do without you.
“
Client, Jan 2017
“
I don’t know where you find your staff from. All of them, every single one, are amazing. So caring. Simply brilliant. We can’t say enough good things about the girls.
“
Client, Feb 2017
“
You make the undignified, dignified.
“
Client, Feb 2017
“
We regard you all as extended family
“
Client, Feb 2017
“
I was worried about having care, after so many bad experiences with other care companies.
However, you’ve proved all my fears wrong.
I can’t say enough about how relieved and pleased I am.
“
Client, Feb 2017
“
I know that you never promise to deliver something you can’t deliver.
“
Partner Organisation
“
I know that you never promise to deliver something you can’t deliver.
“
Partner Organisation
“
The Manager and the Care Workers are to be commended for their response to this safeguarding issue. It is to Crossroad’s credit that this had been dealt with sensitively whilst supporting the people involved and yet treating the concerns seriously and following through the correct safeguarding procedure.
Your actions have ensured that a vulnerable adult has been protected from abuse, albeit this occurring without Malice, this was still a substantiated Safeguarding behaviour.
It is to your credit that everyone involved has paid compliments to your carer workers and management in the way they have been cared for and in the manner that this safeguarding issue has been raised and dealt with in a supportive caring manner.
“
LCC Adult Safeguarding Team May 2017
“
We would like to thank you all for the level of support and care you gave to us both. Many thanks to you all.
“
Client May 2017
How can we help you?
Social Support
Including companionship, socialisation, activities
Personal Care
Assistance with things such as bathing, dressing, medication etc.
Dementia Care
Both individual and community support.
“Care is a state in which something does matter; it is the source of human tenderness.”
What our customers say
So caring. Simply brilliant
I don’t know where you find your staff from.
All of them, every single one, are amazing.
So caring. Simply brilliant. We can’t say enough good things about the girls.
What makes Crossroads Care so great
We are incredibly bespoke and will tailor to meet your needs. If you are not sure we can help, please give us a call and we will do our very best!
You can read more about our different services here.
Personal care – bathing, dressing, medication etc.
Social Support – companionship, socialisation, activities
End of Life – walking with you to provide dignified care
Dementia care and respite – individual and community support
Learning disabilities – enabling individuals to reach their own aspirations and life outcomes
Family support – for times when a family needs that extra pair of hands or guidance whether that’s running a household, practical parenting support or developing resilience and sustainable family relationships
Home Help Support – when you need a little extra support around the home
01200 422 104
Get in touch with us today!
Our support can range from helping someone to get up, washed, dressed and make breakfast, to helping with medication, providing companionship, accompanying on outings, overnight care, rehabilitation and lots more.
